Frequently Asked Questions

How do I request to book a service?

Once an initial Meet & Greet has been completed, you will be able to set up a personal account on the website.

Then using the “Book Now” button at the bottom of the "Home" or “Pricing” pages. Review the availability calendar and fill out the request form. Once dates and times are approved, an invoice will be sent to you requesting a 50% deposit to secure the dates.

 

What should I have ready for my FREE Meet and Greet

-Please be ready to review your pet's food, medications, emergency vet contact info, behaviors, leashes, any special toys or blankets, and any specific requests for your pets’ care as well as have extra house keys ready and/or any door codes needed.

 

What is your cancellation policy?

-Notice of cancellation or rescheduling must be made 72 hours (3 days) before the scheduled start date for a full refund of your deposit. Any cancelations made after the 72hr cutoff will be considered late and will not receive a refund of their deposit.

 

Do you care for other species of animals?

-I only offer pet care to cats and dogs

 

What makes you qualified?

-I’m bonded, insured and certified in Pet first Aid and CPR and have over 10 years of experience providing pet care. I’m a member of Pet Sitters International, which ensures that I stay up to date with continuing education and maintaining credentials.

 

Do you walk multiple dogs at once?

-I only walk one client’s dog/s at a time in order to ensure safety and a personalized caring experience.

 

What if there is an emergency with my pet while I’m away

-Prior to having me stay with your pet, it’s important to provide an emergency contact and preferred vet so I’m able to quickly address an emergency and get your pet the care they need. You will be asked to enter this info into your online account.

 

Do you offer house cleaning?

-While I do not provide house cleaning services, I do clean any messes from the pets and maintain cleanliness of the home. I leave the home as clean as I find it.

 

What if I want to modify the amount of time for drop ins and dog walks?

-I offer drop ins and dog walking for a minimum of 30 mins per visit to ensure adequate time for quality care.

Max time per visit is 60 mins. However, clients may request more than 1 visit per day if needed.

 

What quality of photography/videography do you offer?

-You know your pet better than anyone and while you’re away, it can be so reassuring to see that big smile on their face right before getting a treat, or a content peaceful sleepy face from getting lots of cuddles.

While I’m not the airbrush/photoshop expert kind of pet photographer, I capture more than just proof that they’re doing okay. I strive to capture their personalities where you can see their faces and can read their emotions. I also add fun audio to an edited sizzle reel for the short video package (Ruby Package.)

Refer to my gallery and Instagram where I display photos/video clips from past clients.